Windows Updates for July 2008.

Q:
I installed the Windows Updates for July yesterday like you told us to and now I'm having trouble getting connected to the Internet. It seems as if the Updates changed something on my computer and I can't get it to work right. Do you know anything about this? If you do, please help!

A:
I was going to talk about this today anyway, so I'm glad you asked! And from the looks of all the e-mails I've received, you're definitely not the only one having trouble. As you all know, in yesterday's newsletter, I told you about the Windows Updates for July 2008. Like I always do, I urged you to install them as soon as possible, because they're a guaranteed way to keep your computer safe. Well, due to the content of some of the changes this month, a few issues came up, but don't worry, we're going to take care of them today. Let's go!

First of all, I'm willing to bet that if you had trouble with the Windows Updates, you're also using the ZoneAlarm firewall program. Am I right? Soon after the Updates were released, it was found that they caused a conflict with ZoneAlarm. It caused so much havoc that many users were unable to connect to the Internet. What a nightmare!

One of the Updates included changing the way your computer handles DNS requests. After your computer adjusted to the update, ZoneAlarm was left out in the dark, because it couldn't recognize the change. Therefore, the only thing ZoneAlarm knew to do was block traffic. And that obviously caused all kinds of problems for many people. It seems as if Microsoft didn't notify firewall manufacturers about the DNS update, so they didn't have time to prepare for it. Yes, it's unfortunate, but there are a couple things you can do in the meantime.

To begin, you should never disable your firewall completely. So, even if you're having trouble with ZoneAlarm, do not turn it off. Instead, it's a good idea to change your Internet Zone Security setting from High to Medium. Doing that should allow you to get back on the Internet for the time being. Then once Microsoft and ZoneAlarm come up with a patch, you can change the setting back to High.

If you simply want to wait until a patch is released, you can disable ZoneAlarm, but make sure you have another firewall to use in its place. You can either download a new one, get one from another vendor (such as Norton or McAffee) or you can use the Windows Firewall by going to Start, Control Panel, Security Center, Windows Firewall. Just make sure you have some type of firewall set up on your computer. Otherwise, you're putting yourself at risk for even more trouble.

That's pretty much all the information I have for you right now, but it does sound like both Microsoft and ZoneAlarm are working on a fix for this issue. I will continue to keep you updated as any more news comes through. Hang in there, my friends. Everything will be back to normal soon!

~ Erin

Q:
Is there a fix yet for the ZoneAlarm problem you talked about in Friday's newsletter? If so, please tell us what we can do. Thanks for all your help!

A:
I knew this question would be popping up all over the place throughout the weekend and I was right! My e-mail Inbox is just filled with queries about the ZoneAlarm issue.
Basically, there was a complication between the July 2008 Windows Updates and the ZoneAlarm firewall program. After many users installed the Updates, they were left without an Internet connection, because ZoneAlarm was unable to recognize the changes. You can read all about it in the tip above, but for now, let's get down to business!

ZoneAlarm has released a few fixes for the Windows Updates problem. There are three different things you can do to get your computer back to normal. I'll go over all three of them and you can then decide which one will work the best for you. They're all legit and fairly easy to do, so just pick the one you think will benefit your computer the most. Okay, here we go!

1.) You can download and install all of the latest versions of ZoneAlarm, including ZoneAlarm Internet Security Suite, ZoneAlarm Pro, ZoneAlarm Antivirus, ZoneAlarm Anti-Spyware and ZoneAlarm Basic Firewall. You can click on those links to download each separate program. With all of those utilities working together, you will be able to get your Internet connection back and your computer will run the same as it did before. If you don't want to install all of those programs (which is understandable), you can try one of the other methods below.

2.) The second option is moving your ZoneAlarm Internet Zone slider to the Medium setting. To do that, go to the ZoneAlarm Firewall window and click on the Firewall tab. From there, simply move the Internet Zone slider to Medium. Yours is probably set on High, so you just need to take it down a couple notches.

3.) The third option is actually uninstalling the Windows Updates hotfix that caused the trouble in the first place. To do that, go to Start, Control Panel, Add/Remove Programs. At the top of the Add/Remove Programs window, you should see a Show Updates checkbox. Check that box and then scroll down until you see an entry that says "Security update for Windows (KB951748)." (It should be one of the last items in your list). Once you've found it, click on the Remove button and the hotfix will uninstall.

Again, any of those three methods will reinstate your Internet access and you'll be able to do everything as usual again. You should also know that this issue only affects Windows 2000 and XP computers. Windows Vista is not affected. One more thing: if you're still having trouble after you go through this tip, you can contact ZoneAlarm's technical support here. After today, I hope you're all back up and running like you should be!

~ Erin